Party-ready in minutes
Troubleshooting
This guide helps fix common issues with photos, generation, downloads, and printing.
Section
Upload issues
Common upload problems and how to resolve them.
Upload issues
FAQ
Photo is rejected
Most rejections are due to group photos, dark lighting, side angles, or heavy filters. Use a clear, front-facing portrait with one person per image.
Upload fails
Check file size and format (JPG, PNG, or WebP). Make sure your connection is stable and try again.
Wrong photo uploaded
Replace the photo before checkout. If you already paid, contact support with your job ID.
Section
Generation issues
What to do when processing is slow or partial.
Generation issues
FAQ
Processing takes longer than expected
Large packs can take a few minutes. Keep the status page open and refresh if needed.
One face failed but others succeeded
Partial results can happen. Retry generation for the missing face from the status page.
Preview looks different from expected style
Double-check your selected colors, patterns, and labels. If something looks wrong, contact support.
Section
Download issues
Steps to access your PDF.
Refresh the status page
Wait for the PDF button to appear.
Use the email link
Check your inbox and spam folders.
Switch devices
You can download on any device.
Retention window
Downloads are available for a short time.
Section
Printing issues
Fix common printing problems quickly.
Printing issues
FAQ
Toppers printed too small or too large
Print at 100% scale. Disable any fit-to-page settings.
Dashed lines are cut off
Check printer margins and avoid borderless printing.
Colors look dull
Use bright white cardstock and a standard or high quality setting.
Paper bends or curls
Use heavier cardstock and let ink dry before cutting.